Order

1.   On-Line. You can order directly from our secure on-line store. You can pay by using our Secure On-line Credit Card Payment form or by sending a printout of your order with your credit card details to us by Fax or by calling our Free-phone order line.

All Allergymatters On-line Credit Card Payments are handled by The Payment Service Provider Secure Trading. This means that they all take place on a Secure Server and all transactions that take place are encrypted between your browser and the server. Nobody is able to obtain your credit card details nor other information. Of equal importance is the security which surrounds the payment system. By making use of SecureTrading we have the most sophisticated online trading system available. It allows us to safely process your credit card payment with the bank, and complete the financial transactions securely behind protected firewalls. No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email. For more details about SecureTrading or to find out how you could have an automatic trading system like this on your own site, visit the SecureTrading web site at http://www.securetrading.com

2.   By telephone 0800 052 8228 (Mon-Friday from 09:00 to 17:00). Before calling make note of your order detail specially the eight digit reference number for each of the products that you wish to purchase and have your credit card number and expiry date handy. Our customer service staff will lead you through the order procedure. Phone orders may be subject to an additional fee.

3.   By Fax 0208 339 0183 (7days 24 hours.). Download our order form by clicking on allergymatters order form .Complete the form with your order details. Please remember to include a daytime telephone number in case of transmission problems.

4.   By Mail. Download our order form by clicking on allergymatters order form . Complete the form with your order and payment credit card/charge card, cheque or postal order details.



Availability Guide

To find out how long it will take for you to receive the item you have ordered, you need to consider its availability. The availability of an item is shown on its product information page. (A product information page shows you the title, image, description and availability of the item). Our products will fall into one of the following categories:

¾    1-5 days: We have stock and can send out immediately or as soon as possible within this time period subject to shipping method and peak times.

¾  1-6 weeks: these are special order items and we need to contact our suppliers who usually fulfill our order within one to six weeks.

¾  Coming soon: This indicates that this item has not yet been released. You can request that a mail be sent to you immediately that this item is released.

¾  Unavailable: This product may be out of stock with our supplier. If you would like to purchase this product, you can request that a mail be sent to you when this product becomes available again.

Please note: in order to keep you fully informed on the progress of your order, we will send you an e-mail when we receive your order, and another when we dispatch your order from our warehouse, confirming the date, contents and method of delivery.